Please try the following troubleshooting steps and attempt to access your account again. Also, please note that our tests are not compatible on mobile devices or tablets. If you are attempting to access this from a work or government computer, you may also experience difficulties as you do not have administrative access to clear the full history.
- Please delete your cache, browsing history and cookies. Browsers set their own cookies, which serve as “memory.” Thus, unless the user deletes the browsing history/cookies and then closes the browser and reopens it, the same problem can remain.
- Close out of your browser completely then reopen a new browser.
- Attempt to access your account again using this NEW link –